How it works

From first visit to signed title. Every step verified.

Most platforms hand you a phone number and walk away. DUNE walks the entire trust chain with you — identity verified, documents forensically checked, funds held in trust at Zenith Bank, dispute officers on call. Below is what actually happens when you transact on the platform.

Three journeys

Whether you're buying, listing, or transacting from abroad — the trust chain is the same.

The underlying trust subsystems are identical. What changes is the surface and the order of operations. Toggle below to see each journey.

01

Browse verified listings.

Every listing on DUNE displays its Verified Facts Panel: title document tier (D0–D4), identity tier of the lister (T0–T4), Trust Score of the agent. Filter by verification level. Nothing fake makes it past the door.

Browse anonymouslyD2+ documents only by default
02

Verify your identity once.

Sub-six-minute KYC. Nigerian buyers verify with NIN + BVN. Diaspora buyers verify with passport + liveness check. Once verified, valid forever — you don't re-verify on the next property.

< 6 min medianT2 unlocks inquiriesT3 unlocks escrow
03

Inquire, negotiate, accept an offer.

Talk directly to the verified agent on WhatsApp. View the property in person or via DUNE Concierge. Negotiate price. When both sides agree, you accept an offer on the platform — which locks the listing to your transaction.

WhatsApp-nativeListing locks at acceptance
04

Fund escrow at Zenith Bank.

Transfer your deposit (or full price) to Zenith Bank Trust Account NGN-7842. Funds are held in trust — not by DUNE, not by the seller. NDIC insured. PwC audited daily. Dual-control release approval required.

CBN licensed bankNDIC insured2-operator release
05

Inspect (or Concierge inspects for you).

Physical inspection within the timeframe agreed in the offer. If you're abroad, DUNE Concierge dispatches a vetted local inspector. Live 4K walkthrough. Certified report with 30+ geo-stamped photos delivered the same day.

Live walkthroughCertified report
06

Legal partner reviews title.

For transactions ≥ ₦50M, O.J | Richards® + Co performs the title review and issues the D3 Legal Reviewed badge. C of O, Governor's Consent, encumbrance check, registry confirmation. Audit-evidence quality.

Recommended ≥ ₦50M5–10 business days
07

Sign title transfer. Funds release.

Title transfer executes at the State Lands Registry. Once registered, you confirm receipt — and two distinct DUNE operators approve the release of escrow. Money moves to the seller. Audit log is hash-chained and tamper-evident.

Title in your nameHash-chained audit
08

If anything goes wrong, you have a path.

Open a dispute at any point. Escrow freezes immediately. An independent Dispute Officer — structurally separated from escrow operations — reviews evidence within 24 hours and resolves within 5 business days. Refund, partial release, or proceed.

Freeze in < 1 minResolve < 5 days
01

Apply to list. KYC + agency check.

Individual landlord, registered agent, or agency? DUNE verifies you to T2 or higher. CAC verification for agencies. NIN + BVN for individuals. If you can't verify, you can't list. That's the brand promise to buyers.

02

Upload title documents. Forensic pipeline runs.

C of O, Deed, Governor's Consent, Gazette, Survey, Right of Occupancy, Letter of Allocation. The forensic pipeline runs 5 automated checks — OCR, tamper detection, MRZ verification, cross-registry lookup, expiry — and routes to a Verification Officer for edge cases.

Median 4hP95 12h
03

Choose your document tier.

D1 (Document Verified): all 5 forensic checks pass. D2 (Cross-Registry Confirmed): the title was matched against the Lagos State Lands Registry. D3 (Legal Reviewed): O.J | Richards has reviewed the title and issued a clean opinion. Higher tiers convert at higher rates.

04

List goes live. Trust Score begins compounding.

Your listing appears with all earned badges. Each closed transaction, on-time response, and clean inspection adds to your Trust Score. Trusted (700+) listings appear first. Diamond (928+) listings unlock featured placement and reduced escrow fees.

05

Inquiries, viewings, offer acceptance.

Buyers are pre-verified before they can inquire — no more tire-kickers. You receive WhatsApp-routed leads tagged with the buyer's identity tier. Accept an offer through the platform; the listing locks and escrow funding begins.

06

Inspection, legal review, title transfer.

You facilitate the inspection (or DUNE Concierge handles it if the buyer is diaspora). Legal partner reviews title. You execute the transfer at the registry. The system tracks every step and releases your funds only when the title is in the buyer's name.

07

Funds release. Wallet, then bank.

After dual-control approval, funds release to your Agent Wallet — visible immediately, transferable to your bank account within one business day. Your Trust Score increases. Reduced escrow fees on your next transaction.

01

Verify identity with your home-country passport.

UK, US, Canadian, or other OECD-country passport. Liveness check via your browser. No need for a Nigerian NIN or BVN. Diaspora-specific T3 path with source-of-funds disclosure built into the flow.

02

Browse Diaspora Picks.

A curated selection of listings flagged "diaspora-friendly" — sellers willing to work with Concierge inspections, accept international wire transfers, and complete remote title transfers. Filter further by city, type, and price.

03

Book a Concierge inspection.

Pick a property, choose a vetted inspector from our Lagos or Abuja roster, set a time in your local timezone. Concierge handles the property owner coordination. You don't book a plane ticket.

~2 min booking4K live HD
04

Watch the live walkthrough.

Stream the inspector in 4K HD from your phone or laptop. Speak to them in real time. Direct them: open this cabinet, point at the title document, check the ceiling for water damage. You see what you would see if you flew in.

05

Receive the certified inspection report.

Same day. 30+ geo-stamped photos. Condition rating across 14 categories. Signed certification from the inspector. Archived to your transaction file forever.

06

Fund escrow in your currency.

USD wire (Zenith correspondent), GBP via Wise Business, USDC via Circle. Funds convert at the CBN-published rate and hold in NGN at the Zenith trust account. SWIFT trace and Form A documentation included for repatriation if needed.

USD · GBP · USDCForm A included
07

Legal partner executes title transfer.

For diaspora buyers, O.J | Richards typically handles the full title transfer remotely — Power of Attorney, registry filing, post-transfer audit. The property registers in your name without you setting foot in Nigeria.

08

Receive title in your name. Funds release.

You receive the registered title document (digital + physical mailed). Confirm receipt on the platform. Dual-control operators release escrow to the seller. Median diaspora transaction: 28 days end-to-end.

Identity tiers · T0 to T4

Verification is graduated. Higher tiers unlock higher-stakes transactions.

No one needs T4 to browse. No one transacts at T0. The tier system matches risk to verification — and once you're tiered, your tier persists across every property you ever touch on the platform.

T0
Anonymous
Browse listings, search, view Verified Facts Panels. No account required.
T1
Registered
Email + phone verified. Save listings, set alerts, view Concierge pricing.
T2
Verified buyer
NIN OR international passport. Inquire on listings, book Concierge inspections.
T3
Escrow-eligible
NIN + BVN (Nigerian) or passport + liveness (diaspora). Fund escrow up to ₦500M.
T4
High-value buyer
T3 + enhanced due diligence + source of funds. Required for transactions ≥ ₦500M.
The 4-12 hour SLA

Document verification is the brand promise. We measure it daily.

Most platforms verify when they get around to it. DUNE has a published service-level objective: median document processing under 4 hours, 95th percentile under 12 hours. We report this monthly to the platform.

< 4h
MEDIAN PROCESSING

Half of all document submissions complete verification in under 4 hours. This is the experience for the typical lister.

< 12h
P95 SLA

95% of submissions complete in under 12 business hours. The remaining 5% (edge cases, manual VO review) complete within 24h.

97%
AUTOMATION RATE

97% of submissions clear the 5-check forensic pipeline automatically. 3% route to Verification Officer review for edge cases.

Next reading

Want to go deeper on a specific subsystem?

Trust Center Verification & Escrow Browse properties